Refund policy

STEP 1: Email us at swanky.srushtishah@gmail.com to raise your return request. 

STEP 2: Pack the product back in the bag.

STEP 3: Our team will assess the product once it reaches our warehouse.

STEP 4: The amount you paid for the garment, will be given to you in the form of a store credit, valid for 1 month from the date of issue(shipping and COD charges paid will be deducted from the amount)

CONDITIONS TO RETURN A PRODUCT.

Our inspection team will verify the following conditions, before processing the return:

  • The request for return needs to be informed within 5 days of the delivery of the product.
  • Garments on sale or customized garments will not be applicable for return.
  • The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odour, body deodorant, perfume, etc.)
  • The price tags and the brand tags must be present in its original state.
  • Night suits are not applicable for returns.

    CONDITIONS TO EXCHANGE A PRODUCT.

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item in different size. 

    REFUNDS

    We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded in your swanky credit account. Please remember it can take some time to get response from the team. 

    FAQS:

    • HOW LONG IS THE RETURN TIMELINE?

    Since a third party, i.e courier company is involved, the return procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, the amount paid by you towards the garment, after deducting the COD and shipping charges, will be reimbursed in the form of a store credit. This store credit is valid for 1 month from the date of issue.

    • CAN I GET THE AMOUNT REFUNDED IN MY BANK ACCOUNT OR GET A CASH REFUND?

    As a company policy, we do not provide refund in the form of cash refund, or refund in the bank account. We only issue store credit against returns. This store credit is valid for a period of 1 month, from the date of issue.

    • HOW DO I REDEEM THE STORE CREDIT?

    In case you have a store credit from us, you will have to place a new order. At the time of checkout, you will see the store credit applied automatically to your order total. The shipping and/or COD charges for the new order placed will have to be borne by the customer.

    Please note : The store credit is not applicable for use on sale items or on items from brands other than Swanky.